Frequently Asked Questions

We create and ship our products in house from Southern California, USA.

All products are made in house in the USA. Our t-shirts are printed using a high-quality DTF process built for strong durability through repeated wear and washing. Invitations and cards are printed in house on thick, premium Mohawk Fine Paper.

A sizing chart is available on every t-shirt product page.

We are not able to recommend a specific size for individual situations. The best approach is to use the posted size chart on the product page before ordering.

Yes. Orders can be canceled within 3 hours of purchase. After that window, production may already be in progress for your custom item.

All orders are processed and shipped as quickly as possible. Because each item is personalized to order, please allow up to 6 business days for production before it leaves our facility. Many orders are completed sooner, but we recommend allowing the full processing window for custom items. For shipping, we offer standard 3-6 business day shipping or priority 2-3 business day shipping. Shipping time is in addition to processing time.

You can use the Contact Us message form or email us directly at help@notsobasicbirthday.com.

Once your order ships, you will receive a shipment confirmation email with your tracking number and tracking link.

Because items are made to order, please allow up to 6 business days for production before shipment. If your package has shipped, tracking in your shipment email will always show the most current carrier status.

Tracking details are sent after your order leaves our facility. Please allow up to 6 business days for production before tracking is available.

If your tracking is marked delivered, please first check with household members, neighbors, and nearby delivery locations. Carriers occasionally pre-scan packages before final drop-off. If it has been more than 48 hours with no package, contact our support team and we will help with next steps.

We ship through USPS Ground Advantage and USPS Priority Mail.

All orders are processed and shipped as quickly as possible. Because each item is personalized to order, please allow up to 6 business days for production before it leaves our facility. Transit time is generally 3-6 business days for Ground Advantage and 2-3 business days for Priority Mail.

Yes. A tracking number is emailed once your order ships.

No. Carrier timelines are estimates only, not guarantees. Delays can happen and are outside our control once the shipment is with USPS.

You can select USPS Priority Mail at checkout for the faster transit option, but processing time for custom production still applies.

No. All items are customized and made on demand, so all sales are final and we do not offer returns or exchanges.

Please contact us as soon as possible through the Contact Us page with your order number and clear photos. Do not use the item before contacting us so we can review and assist quickly.

Please contact us immediately. Because items are made to order, changes may not be possible once production has started.

Please reach out immediately with the correct address. We can usually update it if the order has not shipped yet.

Use the Contact Us page with your name, email, and message, or email us directly at help@notsobasicbirthday.com. Including your order details helps us assist you faster.