Ordering

How safe is it to buy here?

We use Shopify, a level 1 PCI DSS compliant shopping cart and hosting platform, therefore our site is very safe to use and checkout on.

How are the t-shirts made?

We currently use in house DTG (direct to garment) printing for the majority of our designs and screen printed plastisol ink for our in stock designs. Both methods provide high quality prints that will usually outlast the garment itself.

What type of t-shirts do you use?

For ages 2-5, we're currently using a Bella + Canvas 3001T toddler short sleeve t-shirt.

For ages 6-13, we use an Anvil 990B youth lightweight fashion t-shirt with a tear away label. 

For the rest of our shirts (ages 14 and up) were using an Anvil 980 lightweight fashion short sleeve t-shirt with a tear away label.

All of our t-shirts, except pink, are 100% ring-spun cotton and pre-shrunk. Our pink t-shirt is 65% polyester and 35% cotton.

Where can I find a sizing chart?

A sizing chart for ages 2-5 can be found here.

A sizing chart for ages 6-13 can be found here.

A sizing chart for ages 14 and up can be found here.

A sizing chart can also be found on every product page.

Can you recommend a size?

Unfortunately, we cannot recommend sizing for any specific situations. Our sizing charts are directly from the blank t-shirt manufacturers and verified on our end, so we can only recommend sticking to the size charts for the best fit. If for any reason the fit is not correct, we have an easy exchange policy that can be taken advantage of.

How fast is the product shipped out?

Our products are produced in house and often on demand, so we require 1-3 business days for our products to be shipped from our facility. Once fulfilled from our facility, there is an additional 1-3 business days of shipment time, depending on how far you are from our facility in Southern California. Total time from ordering to having your t-shirt in hand is usually between 4-6 business days. Occasionally, there may be a USPS delay, so please keep that in mind when ordering as we do not have control over this matter.

Can I cancel an order?

We give our customers up to 24 hours after the order is placed to cancel the order. Our products are printed on demand, unless an excess is on hand. After the 24 hour mark, production has already started and we are unable to stop production of the item. If you would still like to cancel an unshipped order after the 24 hour period, we require a 20% cancellation fee on the price of the item and shipping fees will be fully refunded.

How can I contact you?

Our customer service team works Monday through Friday, 6am - 3pm PST to service our customers across the United States. You can use our message system on the contact us page, or email us at help@notsobasicbirthday.com.

Where can I find the Terms of Service?

Our full Terms of Service can be found here.

 

Payments

What are my payment options?

We accept Paypal, Visa, MasterCard, Discover and American Express.

 

Order Tracking

How can I track my order?

Once your order is shipped from our facility, you will receive a shipment confirmation email that includes your tracking number. Please give us up to 3 business days to fulfill your order, before your tracking number will be available.

What is the status of my order?

We require up to 3 business days to ship out all products from our facility. Once your order is shipped, you will receive a tracking number from us that provides specifics on where your package is and when it's expected for delivery. If it has not been 3 business days since your order date and you have not received the shipment notification email with your tracking number, the package has not been shipped yet. We cannot provide additional information on the status of your order.

When will the tracking information be available?

After 3 business days from date of ordering, your item has been shipped and you should have received a shipment confirmation email from us that includes your tracking number. From there you can click on the tracking link to bring up the USPS tracking page. Once you receive the tracking number, please give USPS up to 48 hours to update the tracking page with the most recent information.

Tracking says delivered, but order not received?

If your order is marked as delivered, this means that one of the following must have happened. Either the package was accepted by someone at the address, the package was left with a neighbor or the package was left in a safe place near your property. You will usually be notified with a piece of paper through your mailbox describing where your package was left. If you still can not find your order, you can get your tracking number from the shipment confirmation email and take this and give it to your local post office as they may have your package.

 

Shipping

How is the product shipped?

We ship all of our products by USPS First Class.

How fast is the product shipped out?

Our products are produced in house and often on demand, so we require 1-3 business days for our products to be fulfilled from our facility. Once fulfilled from our facility, there is an additional 1-3 business days of shipment time, depending on how far you are from our facility in Southern California. Total time from ordering to having your t-shirt in hand is usually between 4-6 business days. Occasionally, there may be a USPS delay, so please keep that in mind when ordering as we do not have control over this matter.

Will I receive a tracking number?

Once your order is shipped out, we will email you with a tracking number. If you have not received your email after 5 business days, please check your spam and junk folder, then contact us through our contact page with the email or phone number you used for your order and we will provide you with a tracking number.

Can you guarantee a delivery date?

We cannot guarantee a delivery date. Our items get shipped out in 1-3 business days from our facility and then get shipped via USPS First Class, which is an additional 1-3 business days.

Can I expedite shipping?

We currently only offer USPS First Class Shipping and cannot expedite shipping. First Class shipping is free if you purchase two or more t-shirts, so be sure to select the free option while checking out. 

 

Returns and Exchanges

Do you accept returns?

If you're unhappy with your item for any reason, we accept returns on unused items within 14 days of purchase. All returns will include a 20% restocking fee and can take up to 7 business days to process. Please refer to our complete refund policy during the checkout process for full terms.

Can I exchange an item?

Absolutely! You can exchange an item within 14 days of purchase. For exchanges, please reach out to our customer service email at help@notsobasicbirthday.com with your order number and information on your exchange. Please give us up to 24 hours to respond to your request. We waive all restocking fees on valid exchanges.

Your replacement item will be shipped out from our facility once we receive your original item. All exchanges must be mailed back to our facility at: 24769 Redlands Blvd STE L Loma Linda, CA 92354. We do not cover the cost for the exchange to be mailed back to us, but we do cover the shipping cost of the replacement item on all valid exchanges.

For faster exchanges, you can reorder the correct item and inform us that you will be returning the original t-shirt, but already reordered. In this instance, we will still waive the restocking fee and issue a refund on the original t-shirt once its received back to our facility.

How do I start the refund or exchange process?

Contact us through our contact page or directly at help@notsobasicbirthday.com with your order number to start the refund or exchange process. Please give us up to 24 hours to respond to your request.

What is the full Refund and Exchange Policy?

Our full Refund and Exchange Policy can be found here.

Anvil 990B Youth Lightweight Fashion T-Shirt

Please check measurements to ensure proper fit. Adult sizes available upon request.

Sizes
Weight
Height
Waist
Chest
XS
2-4
45-65 lbs
43"-49"
18"-22"
23"-26"
S
6-8
60-80 lbs
49"-54"
22"-27"
26"-29"
M
10-12
75-102 lbs
54"-61"
27"-28"
29"-31"
L
14-16
102-122 lbs
61"-65"
28"-30"
31"-34"
XL
18-20
122-140 lbs
65"-67"
30"-32"
34"-36"

Bella + Canvas 3001T Toddler Short Sleeve Tee

Please check measurements to ensure proper fit. Larger youth sizes available upon request.

Weight
Height
2T
30-33 lbs
32"-35"
3T
33-36 lbs
35"-38"
4T
36-40 lbs
38"-40"
5T
40-45 lbs
40"-43"
6T
45-50 lbs
43"-49"

Anvil 980 Lightweight Fashion Short Sleeve T-Shirt

Please check measurements to ensure proper fit.

Length
Width
S
27"
18"
M
28"
20"
L
29"
22"
XL
30"
24"
2XL
32"
26"
3XL
33"
28"

Bella + Canvas 3001T Toddler Short Sleeve Tee

Please check measurements to ensure proper fit. Larger youth sizes available upon request.

Weight
Height
2T
30-33 lbs
32"-35"
3T
33-36 lbs
35"-38"
4T
36-40 lbs
38"-40"
5T
40-45 lbs
40"-43"
6T
45-50 lbs
43"-49"

Anvil 990B Youth Lightweight Fashion T-Shirt

Please check measurements to ensure proper fit. Adult sizes available upon request.

Sizes
Weight
Height
Waist
Chest
XS
2-4
45-65 lbs
43"-49"
18"-22"
23"-26"
S
6-8
60-80 lbs
49"-54"
22"-27"
26"-29"
M
10-12
75-102 lbs
54"-61"
27"-28"
29"-31"
L
14-16
102-122 lbs
61"-65"
28"-30"
31"-34"
XL
18-20
122-140 lbs
65"-67"
30"-32"
34"-36"