Ordering

How safe is it to buy here?

We use Shopify, a level 1 PCI DSS compliant shopping cart and hosting platform, therefore our site is very safe to use and checkout on.

How are the t-shirts made?

We currently use in house DTG (direct to garment) printing for the majority of our designs and screen printed plastisol ink for our in stock designs. Both methods provide high quality prints that will usually outlast the garment itself.

What type of t-shirts do you use?

For ages 2-5, we're currently using a Bella + Canvas 3001T toddler short sleeve t-shirt.

For ages 6-13, we use an Anvil 990B youth lightweight fashion t-shirt with a tear away label. 

For the rest of our shirts (ages 14 and up) were using an Anvil 980 lightweight fashion short sleeve t-shirt with a tear away label.

All of our t-shirts, except pink, are 100% ring-spun cotton and pre-shrunk. Our pink t-shirt is 65% polyester and 35% cotton.

Where can I find a sizing chart?

A sizing chart for ages 2-5 can be found here.

A sizing chart for ages 6-13 can be found here.

A sizing chart for ages 14 and up can be found here.

A sizing chart can also be found on every product page.

Can we use a different t-shirt?

We allow order edits within the first 4 hours of an order being placed. You may put any of our designs on any of the three t-shirts we currently offer (which will give you more sizing options). Please provide your order number and contact us at help@notsobasicbirthday.com with your request, or with more questions before ordering.

How can I contact you?

Our customer service team works Monday through Friday, 6am - 3pm PST to service our customers across the United States. You can use our message system on the contact us page, or email us at help@notsobasicbirthday.com.

Where can I find the Terms of Service?

Our full Terms of Service can be found here.

 

Payments

What are my payment options?

We accept Paypal, Visa, MasterCard, Discover and American Express.

 

Shipping

How is the product shipped?

We ship all of our products by USPS First Class.

How fast is the product shipped out?

Our products are produced in house and often on demand, so we require 1-3 business days for our products to be shipped from our facility.

Will I receive a tracking number?

Once your order is shipped out, we will email you with a tracking number. If you have not received your email after 5 business days, please check your spam and junk folder, then contact us through our contact page with the email or phone number you used for your order and we will provide you with a tracking number.

Can you guarantee a delivery date?

We cannot guarantee a delivery date. Our items get shipped out in 1-3 business days from our facility and then get shipped via USPS First Class, which is an additional 1-3 business days.

Can I expedite shipping?

We currently only offer USPS First Class Shipping and cannot expedite shipping. First Class shipping is free if you purchase two or more t-shirts, so be sure to select the free option while checking out. 

 

Returns

Do you accept returns?

If you're unhappy with your item for any reason, we accept returns on unused items within 14 days of purchase. All returns will include a 20% restocking fee and can take up to 7 business days to process. Please refer to our complete refund policy during the checkout process for full terms.

How do I start the refund process?

Contact us through our contact page or directly at help@notsobasicbirthday.com with your order number, email address or phone number used at the time of purchase.

What is the full Refund Policy?

Our full Refund Policy can be found here.

Anvil 990B Youth Lightweight Fashion T-Shirt

Please check measurements to ensure proper fit. Adult sizes available upon request.

Sizes
Weight
Height
Waist
Chest
XS
2-4
45-65 lbs
43"-49"
18"-22"
23"-26"
S
6-8
60-80 lbs
49"-54"
22"-27"
26"-29"
M
10-12
75-102 lbs
54"-61"
27"-28"
29"-31"
L
14-16
102-122 lbs
61"-65"
28"-30"
31"-34"
XL
18-20
122-140 lbs
65"-67"
30"-32"
34"-36"

Bella + Canvas 3001T Toddler Short Sleeve Tee

Please check measurements to ensure proper fit. Larger youth sizes available upon request.

Weight
Height
2T
30-33 lbs
32"-35"
3T
33-36 lbs
35"-38"
4T
36-40 lbs
38"-40"
5T
40-45 lbs
40"-43"
6T
45-50 lbs
43"-49"

Anvil 980 Lightweight Fashion Short Sleeve T-Shirt

Please check measurements to ensure proper fit.

Length
Width
S
27"
18"
M
28"
20"
L
29"
22"
XL
30"
24"
2XL
32"
26"
3XL
33"
28"

Bella + Canvas 3001T Toddler Short Sleeve Tee

Please check measurements to ensure proper fit. Larger youth sizes available upon request.

Weight
Height
2T
30-33 lbs
32"-35"
3T
33-36 lbs
35"-38"
4T
36-40 lbs
38"-40"
5T
40-45 lbs
40"-43"
6T
45-50 lbs
43"-49"

Anvil 990B Youth Lightweight Fashion T-Shirt

Please check measurements to ensure proper fit. Adult sizes available upon request.

Sizes
Weight
Height
Waist
Chest
XS
2-4
45-65 lbs
43"-49"
18"-22"
23"-26"
S
6-8
60-80 lbs
49"-54"
22"-27"
26"-29"
M
10-12
75-102 lbs
54"-61"
27"-28"
29"-31"
L
14-16
102-122 lbs
61"-65"
28"-30"
31"-34"
XL
18-20
122-140 lbs
65"-67"
30"-32"
34"-36"